Processing Time
We aim to get your order out as fast as possible. Orders are typically processed within 1 business day (Monday–Friday). You’ll receive an email with tracking info as soon as your order ships.
Delivery Times
Delivery times vary depending on your location, but expect 3–5 business days.
Tracking information will be emailed to you once your order has shipped so you can stay updated on its progress. Please note that delivery times may vary during peak seasons or due to external factors such as weather or carrier delays.
Shipping
All orders are shipped via USPS. Shipping costs are calculated at checkout based on your order total and preferred delivery speed.
Returns
We want you to love your purchase. If for any reason you’re not satisfied, we offer free returns within 10 days of delivery.
To start a return, contact us at support@powderpal.shop with your order number and reason for return. We’ll send you instructions on how to send your item back.
Returned items must be unused, in their original condition, and in the original packaging.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us at support@powderpal.shop within 7 days of delivery. We’ll take care of it with a replacement or refund.